pas4Privacy Policy

This page describes what we collect when you use pas4 and how we keep that data protected. We at pas4 are committed to transparency about your personal information, how third parties may process it, and the rights you hold over your own data. Our privacy commitments apply across all pas4 services—sports betting, live-dealer casino, slots, esports markets, and account management.

We collect data to verify your identity (KYC), process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), detect fraud, and comply with anti-money-laundering regulations. We do not sell your personal information to marketing companies or data brokers. Your data is stored securely, and you have the right to request access, correction, or deletion subject to legal and regulatory constraints.

Read on to understand exactly what we collect, who we share it with, how long we keep it, and what rights you can exercise.

What Data We Collect on pas4

Account Registration and Identity Verification

When you register a pas4 account, we collect your email address, phone number, password, and country of residence. We require this to set up your login credentials and route your account to the correct payment gateway. Before you can withdraw funds, we ask you to upload an identity document (KTP, SIM, or passport) and confirm your residential address. We use this information to comply with Know-Your-Customer (KYC) requirements mandated by banking regulators in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate.

Payment and Transaction Data

We collect payment details each time you deposit or withdraw. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), we record your wallet identifier, transaction amount, and timestamp. For e-wallet scan-and-pay, we log the QR session and confirmation. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we capture your virtual-account number, bank name, and settlement confirmation. We retain this data to reconcile your account balance, detect fraud, and generate accurate transaction records for tax and compliance purposes.

Gaming and Behavioral Data

We log your gaming activity—which games you access, wagers placed, outcomes, and account balance changes. This data helps us troubleshoot technical issues, detect suspicious patterns (e.g., unusually rapid withdrawals or repeated failed logins), and personalize your experience with game recommendations. We also record your IP address and device type (Android app, iOS browser, desktop browser) for security and platform optimization. If you visit pas4 during major events like Liga 1 finals or Piala Indonesia, we may see higher platform traffic from your region—this is normal and does not change how we protect your data.

Cookies and Session Tracking

Our pas4 platform uses cookies and session tokens to keep you logged in, remember your preferences (language, game filters), and measure platform performance. These are not used for external advertising tracking. We use first-party cookies only—we do not permit third-party ad networks to place tracking cookies on pas4. If you disable cookies in your browser, you may experience login or session issues on mobile or desktop.

How We Use and Protect Your Data

Third-Party Payment Processors

We share payment data with third-party processors to complete transactions. When you deposit via DANA, e-wallet, or mobile banking, those wallets' servers process your transfer. When you deposit via local payment or online payment, your bank's systems handle the virtual-account settlement. We do not store your full wallet credentials or bank passwords—only transaction confirmations. These third parties are bound by their own privacy policies and may store transaction data longer than we do for regulatory compliance.

Anti-Money-Laundering (AML) and Fraud Prevention

We use your account data to detect suspicious activity—multiple rapid deposits, unusually large withdrawals, or logins from different countries in quick succession. We may flag your account for manual review if patterns suggest fraud or sanctions violations. In such cases, we may contact you to verify activity before processing a withdrawal. We also share transaction data with third-party AML screening services to ensure compliance with international banking standards. These services may retain your data per their regulatory obligations.

Data Storage and Security

We store data on encrypted servers located in secure data centres. Our servers may be located outside Indonesia—potentially in Singapore, Australia, or other regions. Your data is encrypted both at rest (on disk) and in transit (when transmitted to our servers). We limit access to personal data to employees who need it for account support, compliance, or fraud prevention. We do not sell, lease, or rent your data to marketing companies, data brokers, or third-party advertisers.

Your Rights on pas4

You have the right to request a copy of all personal data we hold about you. You can request correction of inaccurate data. You can request deletion of your data, subject to legal holds (we must retain transaction records for tax compliance). You can also request that we stop using your data for marketing or analytics purposes—though we will continue processing data as needed for account security and regulatory compliance. To exercise these rights, contact our support team via email or in-app chat with details of your request.

Holiday and Cross-Border Considerations

If you access pas4 during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, your data handling remains unchanged. Our support team may respond more slowly during holidays, but data protection policies do not change. If you travel and log in from a different country, we may flag your account temporarily for verification—this is a security measure to prevent unauthorized access. Your data may be held on servers in multiple jurisdictions due to our backup and redundancy systems, but it remains encrypted and protected under our privacy commitments.

• 1
  Request your data copyRight 1

  Contact support to receive a full copy of your personal data held by pas4.

• 2
  Request corrections or deletionsRight 2

  Ask us to fix inaccurate information or delete data (subject to legal retention requirements).

• 3
  Opt out of marketingRight 3

  Tell us to stop using your data for promotional emails or analytics.

• 4
  Contact our support teamRight 4

  Reach out via in-app chat, email, or phone during business hours to exercise any of these rights.

Policy Changes and Contact

We may update this privacy policy if our data practices change or regulations require it. We will notify registered users of material changes via email. Your continued use of pas4 after a policy update means you accept the new terms. If you have questions about this policy or wish to exercise your data rights, contact our support team. We respond to data requests within the timeframe required by applicable law—typically within 30 days. You can also request access to this policy in a machine-readable format.

We take your privacy seriously. Our commitment is to collect only what is necessary, protect it securely, share it only with trusted processors, and respect your rights to access, correct, and delete your data. If you believe we have mishandled your data or violated this policy, contact us immediately so we can investigate and resolve your concern.